Business Review Hub
Review Request Software
Make collecting customer reviews a repeatable part of your business. Business Review Hub helps small businesses request reviews, monitor incoming feedback, and keep replies moving without starting from scratch each time.
Compare review management plans or get your free reputation report.
Automated review requests for small businesses
A busy appointment book or a completed job can make it easy to forget the follow-up. A consistent request process gives customers a clear way to share their experience and gives your team fewer individual messages to remember.
Use the channel that fits the customer relationship: a QR code at the counter, or an email or SMS request after a real visit or service. Confirm channel availability and plan features before choosing a subscription.
From a review request to a useful reply
1. Make the request easy to act on
Give customers a direct route to leave feedback. QR codes work well when someone is already at your location; messages can follow a completed appointment or job. Ask for an honest account of the experience rather than a particular star rating.
2. Monitor the feedback that arrives
Review collection is only the beginning. Review monitoring helps you keep feedback in view, notice issues worth following up on, and maintain a regular response routine.
3. Reply with context
Use the customer's actual comments to write a relevant response. Business Review Hub's AI-assisted reply tools can help with drafting. Check the facts and tone before publishing, especially when the review describes a problem.
Choose requests, monitoring, or display features
A review widget displays feedback on your website. Review request software helps you ask customers for new feedback. Review management connects collection with monitoring and replies. Those are different jobs, so choose the features you actually need.
The Basic Review Management plan lists automated review requests and monitoring. Widget + Manage adds review widgets. AI capabilities and other tools are available on eligible plans. See the current monthly and yearly plan comparison for prices and included features, or contact us about your workflow.
Questions about review collection
Can I use QR codes to collect reviews?
Yes. QR-code collection is part of Business Review Hub's review collection offering. Put the code where customers can scan it conveniently and test the destination before printing.
Does collecting more reviews replace replying?
No. Requests help bring in feedback; replies show that someone is listening. Keep both steps in your routine, and use review response templates as a starting point when you need help with wording.
Will review requests guarantee a Google ranking?
No. Software can make collection and management easier, but no number of requests or reviews guarantees a search position. Keep your business information accurate and respond thoughtfully to real customer feedback.
Start with a clear review workflow
Read our guide to collecting Google reviews for request examples. Then choose a plan around collection, monitoring and replies, or request a free reputation report to explore your business's online presence.